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Customer Support - Upwork

Būsena UŽDARYTA
Biudžetas 501-1000 Eur
Sukurta: 2023-09-26
Baigiasi: 2023-10-03
Siūlo: Nėra
Apibūdinimas: Looking for a Customer Service Representative for a B2C subscription service.


Currently working in email directly, but will be transitioning to ZenDesk soon.


Currently email support only, in future may add chat and phone possibly.


Typical customer questions:

- Cancel subscription

- Refund request

- Product questions

- technical issues


Looking for someone who not only will respond to customer question and resolve customer requests, but also someone has experience with ZenDesk and can generate reports, provide feedback to product team, create and improve CS processes, and can grow and manage a team and hopefully enter a leadership role within the Customer Support team.


Please include "CSR23" in your response, so I know you read the description, too many automated responses in upwork these days.


Posted On: September 26, 2023 03:48 UTC
Category: Email, Phone & Chat Support
Skills:Customer Support, Customer Service, Email Support

Skills: Customer Support, Customer Service, Email Support
Country: United States

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Darbo Tipas(ai):
  • PHP
  • CSS
Duomenų Bazė:
Operacinė Sistema: Linux
Siūlymų Skaičius: 0
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